At Eminence Chemical, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward Refund and Returns Policy to make the process as easy as possible.

1. Refund Policy

  1. Refunds Eligibility:

    • Refunds are available for products returned within 30 days of purchase.
    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

  2. Refunds Process:

    • To initiate a refund, please contact our Customer Support team within 30 days of receiving your order.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

  3. Non-Refundable Items:

    • Some items are non-refundable, including but not limited to:
      • Custom or personalized orders
      • Clearance items
      • Gift cards

2. Returns Policy

  1. Returns Eligibility:

    • Returns are accepted for products within 30 days of purchase.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  2. Returns Process:

    • To initiate a return, please contact our Customer Support team within 30 days of receiving your order to obtain a return authorization.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  3. Exchange:

    • If you need to exchange an item for the same item, please contact our Customer Support team to arrange the exchange.

3. Need help? Please Contact Us:

If you have any questions regarding our Refund and Returns Policy, please contact us at eminencechemical@gmail.com or (+91) 94082 20659. Our dedicated team is here to assist you.

Note: This Refund and Returns Policy is subject to change without prior notice. Please review this policy periodically for any updates.